Decision due first
DS-1102 · air conditioning not working
Under reviewBK-55098 · Luxury 2-bedroom with ocean view, Victoria Island · 26–28 Sep, 2 nights
Opened by the guest 27 Sep 10:12 · during the stay
Evidence
INIfeoma NwankwoGuest
“Neither bedroom AC worked from check-in. I messaged the host at 15:10 and got no reply until 21:30. We slept in the living room.”
Asks for: refund of 1 night (₦165,000)
KLKemi LawalHost · Stayhaven Short-lets
“A power surge tripped both units. Our technician fixed them at 22:15 on the first night. We offered a late checkout.”
Technician invoice · 26 Sep 22:40Open
Offers: late checkout (already used)
Timeline
- Host responded28 Sep 11:30
- Host earnings moved to hold27 Sep 10:12 · ₦322,000
- Dispute opened by the guest27 Sep 10:12
- Guest messaged the host about the AC26 Sep 15:10 · first reply 21:30
Money on hold
- Host earnings
- ₦322,000
- Guest caution deposit
- ₦100,000· refunded 29 Sep
- Decision due
- 2 Oct, 17:00
The host’s money stays on hold while this is open. It is released only when the decision is made.
Resolution
Only support staff who handle disputes can settle this. The money and the record update together, and both sides see the decision.