| What a person can do | Super adminEverything, including switches and staff access. | ReviewerApprove identity, property and listing checks. | Inspection opsAssign inspectors and confirm visits. | InspectorCarry out inspections on the mobile app. | FinanceRelease money, approve refunds and payouts, match payments. | SupportLook up people, bookings and disputes; reply to customers. |
|---|---|---|---|---|---|---|
| Trust | ||||||
| Approve identity checks | Yes | Yes | No | No | No | No |
| Approve property checks | Yes | Yes | No | No | No | No |
| Approve listings | Yes | Yes | No | No | No | No |
| Take a listing down | Yes | Yes | No | No | No | No |
| Resolve reports | Yes | Yes | No | No | No | Yes |
| Operations | ||||||
| Assign inspectors | Yes | No | Yes | No | No | No |
| Carry out inspections | Yes | No | No | Yes | No | No |
| Review inspection results | Yes | No | Yes | No | No | No |
| Resolve disputes | Yes | No | No | No | No | Yes |
| Money | ||||||
| Approve refunds | Yes | No | No | No | Yes | No |
| Approve payouts | Yes | No | No | No | Yes | No |
| Release money | Yes | No | No | No | Yes | No |
| Adjust the ledgerNeeds two approvers | No | No | No | No | Yes | No |
| Settings and access | ||||||
| Open identity documents | Yes | Yes | Yes | No | No | No |
| Change settings | Yes | No | No | No | No | No |
| Change switches | Yes | No | No | No | No | No |
| Change access levels | Yes | No | No | No | No | No |